Shipping Policy
Processing Time: Orders typically take 3-5 business days to process before shipment. This allows us to ensure that each piece is carefully inspected and packaged for safe delivery.
Shipping Methods: We offer standard shipping options within the United States. For international orders, please contact us directly to discuss shipping options.
Shipping Rates: Shipping rates are calculated based on the weight of your order and your location. You'll be able to view the shipping cost during the checkout process.
Tracking Information: Once your order is shipped, you will receive a confirmation email containing tracking information, so you can monitor the progress of your package.
Delivery Time: Delivery times vary depending on your location. Typically, domestic orders arrive within 5-7 business days after shipment. International orders may take longer due to customs processing.
Damaged or Lost Items: In the unfortunate event that your order arrives damaged or is lost in transit, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue and ensure your satisfaction.
Return and Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and exchange policy below:
Returns: If you wish to return an item, please contact us within 14 days of receiving your order. Items must be returned in their original condition and packaging. Once we receive the returned item, we will issue a refund for the purchase price (excluding shipping fees). Return shipping costs are the responsibility of the customer.
Exchanges: If you received a damaged or defective item, please contact us within 48 hours of receiving your order. We will work with you to resolve the issue and ensure your satisfaction.
Non-Returnable Items: Custom or personalized items are not eligible for return or exchange unless they arrive damaged or defective.
Process: To initiate a return or exchange, please contact us with your order details and reason for return/exchange. We will provide you with further instructions on how to proceed.
~Please note that our policies are subject to change, so we recommend reviewing them periodically.